Contact Center Architect

Company: VirtualVocations
Location: Lake Charles
Posted on: November 8, 2024

Job Description:

A company is looking for a Contact Center Enterprise Architect to develop and drive long-term architectural strategy for contact center capabilities.



Key Responsibilities

Collaborate with stakeholders to define and communicate the strategic roadmap for transforming contact center architecture
Lead the discovery process to analyze the current state, identify gaps, and explore innovative solution options
Champion the adoption of disruptive technologies and lead strategic initiatives such as omnichannel integration and AI-driven self-service


Required Qualifications

Bachelor's degree in computer science, information systems, or a STEM-related field
8+ years of enterprise and solution architecture experience
6+ years of full lifecycle software engineering experience using waterfall or agile frameworks
3+ years of contact center solution architect experience with a focus on cloud contact center solutions
2+ years of hands-on experience with contact center technology like Salesforce, Pega, Genesys, or Amazon Connect

Keywords: VirtualVocations, Port Arthur , Contact Center Architect, Professions , Lake Charles, Texas