IT Helpdesk Analyst

Company: VirtualVocations
Location: Lake Charles
Posted on: November 8, 2024

Job Description:

A company is looking for an IT Helpdesk Analyst/NOC.

Key Responsibilities

Answer incoming phone calls and emails from customers
Provide application support, network administration, and desktop troubleshooting
Monitor remote systems and manage system alerts and notifications

Required Qualifications, Training, and Education

Minimum 1+ years professional IT experience or CompTIA A+ and Net+ certifications
Experience with Windows and Mac operating systems
Understanding of A/D and Azure A/D environments
Experience with Microsoft Office 365 and Azure
Basic understanding of VOIP systems and DNS/networking

Keywords: VirtualVocations, Port Arthur , IT Helpdesk Analyst, Professions , Lake Charles, Texas

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