IT Application Support Technician

Company: Jobot
Location: Houston
Posted on: October 31, 2024

Job Description:

This Jobot Job is hosted by: Isaiah RosarioAre you a fit? Easy Apply now by clicking the "Apply" button
and sending us your resume.Salary: $50,000 - $70,000 per yearA bit about us:We are one of the nation's leading provider of respiratory, neonatal, infusion and other medical devices. We partner with top hospitals across the nation to provide the highest quality movable medical equipment for patients in their care.Why join us?

• Competitive Salary
• Ongoing education/professional development opportunities
• Great Company Culture!Job DetailsResponsibilities:
  • Genuine interest in helping people and patience to support non-tech savvy end users.
  • Able to speak to and support a multitude of customers, from operations to leadership
  • 2nd line of support for all end-user incidents/service requests
  • 2nd level of escalation, more in-depth troubleshooting knowledge required.
  • Intermediate knowledge of Windows Operating Systems and troubleshooting; win7/win10
  • Intermediate knowledge of Windows Operating Systems and troubleshooting; win7/win10
  • Intermediate understanding of Enterprise/ITIL-compliant ticketing systems; Primarily ServiceDesk Plus or ServiceNow
  • Intermediate understanding of networking; TCP/IP, DHCP, DNS
  • Intermediate understanding of security permissions and how they are applied
  • Intermediate understanding of mobile devices, primarily iOSRequirements
    • 2+ Years Technical Support Experience
    • High School Diploma Required
    • Associates Degree Preferred - Technical Study a Plus
    • ITIL Certification a PlusInterested in hearing more? Easy Apply now by clicking the "Apply" button.

Keywords: Jobot, Port Arthur , IT Application Support Technician, Professions , Houston, Texas