Technical Services Specialist

Company: Texas Southern University
Location: Houston
Posted on: April 25, 2025

Job Description:

Security Sensitive Position?: Yes Hours of Work: 8:00 AM - 5:00 PM M-F Posting Number: TSU203368 Official TSU Title: Technical Services Specialist Grant Title: N/A Job Description Summary / TWC Summary: Under general direction of the Assistant Dean of the College of Science, Engineering and Technology, provides service to classroom equipment, video conferences, provides leadership for faculty and staff in the effective use of new and current technologies for instructional purposes, and other assigned duties, provides technical and systems support and oversight for the implementation, operation, and performance of specialized and dedicated technology systems within the division. Essential Duties Summary:

• Under general direction of the Assistant Dean of the College of Science, Engineering and Technology, provides service to classroom equipment, video conferences, provides leadership for faculty and staff in the effective use of new and current technologies for instructional purposes, and other assigned duties, provides technical and systems support and oversight for the implementation, operation, and performance of specialized and dedicated technology systems within the division.
• Consults with faculty and staff in developing instructional use of technologies; and provides assistance to faculty, staff and administrators who have instructional technology needs.
• Troubleshoots problems with network, hardware and software installation and application. Provides specialized user support services to diagnose and resolve problems.
• Designs web site templates, site navigation, layout, and content development for the college and departments.
• Programs and maintains a Student Retention Database and other student databases as needed for the college.
• Researches, analyzes, and evaluates new technologies for potential applications in instruction; and recommends new technologies, hardware, software and related printers or other materials for acquisition by the college.
• Creates demonstrations of instructional applications of technologies; and plans, coordinates and conducts special topics workshops in the use of technologies in instruction for faculty, staff, or conferences.
• Arranges and schedules new technologies demonstrations and workshops by vendors; and promotes the implementation of technological innovations.
• Provides proposal preparation with regard to instructional technology related projects.
• Publicizes and promotes services, resources, and activities of the College.
• Performs other job-related duties as required. % FTE: 1.0 Hiring Range: $59,442.00 - $75,788.56 Education: Bachelor's Degree (B.A. or B.S.) from an accredited four-year college or university required. Required Licensing/Certification:
  • Microsoft, Web or A+ certifications or similar; a plus.
  • Valid Texas Driver's License preferred. Knowledge, Skills, and Abilities:
    • Must have excellent written and verbal communication skills. Must have the ability to use personal computers and Microsoft Office software such as Word, Excel, Power Point and Access.
    • Requires working knowledge of specialized practices, equipment, and procedures. Any combination of education, training and experience that provides the required knowledge and abilities. An example of this would be a college degree in instructional technology or related field and/or applied experience in instructional development with background in the uses of new technologies for instruction. Work Experience:
      • Requires more than three years of related experience.
      • Experience in computer courseware design and instructional technology.
      • Must have familiarity with instructional technologies through Blackboard and Macromedia Studio (Dreamweaver, Flash, Fireworks, Coldfusion, TOOLBOOK, JavaScript, CSS, dynamic HTML, etc.).
      • Must have a familiarity with multiple operating systems (Windows, MacOSX, Linux) and cross-browser issues (IE, Firefox, Safari, Opera etc.). Working/Environmental Conditions: Regular and substantial contact with others. Contacts usually involve discussions related to instructional technology related issues and negotiation with vendors as necessary. Handles some sensitive, complex, and/or confidential information regarding databases. UA EEO Statement: It is the policy of Texas Southern University to provide a work environment that is free from discrimination for all persons regardless of race, color, religion, sex, age, national origin, individuals with disability, sexual orientation, or protected veteran status in its programs, activities, admissions or employment policies. This policy of equal opportunity is strictly observed in all University employment-related activities such as advertising, recruiting, interviewing, testing, employment training, compensation, promotion, termination, and employment benefits. This policy expressly prohibits harassment and discrimination in employment based on race, color, religion, gender, gender identity, genetic history, national origin, individuals with disability, age, citizenship status, or protected veteran status. This policy shall be adhered to in accordance with the provisions of all applicable federal, state and local laws, including, but not limited to, Title VII of the Civil Rights Act.
        
        Manual of Administrative Policies and Procedures Open Until Filled (overrides close field) : Yes Special Instructions to Applicants: Open to all applicants. PandoLogic. Keywords: Software Technical Specialist, Location: Houston, TX - 77007 , PL: 597492549

Keywords: Texas Southern University, Port Arthur , Technical Services Specialist, IT / Software / Systems , Houston, Texas