Senior Product Manager Customer Experience

Company: VirtualVocations
Location: Lake Charles
Posted on: November 7, 2024

Job Description:

A company is looking for a Senior Product Manager, Customer Experience (CX).

Key Responsibilities

Build new customer support channels to enhance efficiency and satisfaction using tools and AI
Develop automation tools to assist customers and agents in resolving common issues
Collaborate with cross-functional teams to identify product gaps and create a CX roadmap

Required Qualifications

5+ years of experience in scaling customer experience in fast-growing companies
Strong commitment to understanding and advocating for customer needs
Proficient in data analysis and defining clear goals
Ability to collaborate effectively with various teams
Comfortable working in ambiguous, fast-paced environments

Keywords: VirtualVocations, Port Arthur , Senior Product Manager Customer Experience, Executive , Lake Charles, Texas

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